Frequently Asked Questions
Leasing Questions
No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.
Our apartment homes are priced individually based on the amenities and features.
Application fees are $50 per person 18 and older occupying the apartment. You may pay these online by credit card, or in our office with a cashiers check or money order. All application fees are nonrefundable.
You can apply online by finding the "Apply Online" button underneath the "Floor Plan" tab of the home page of our property website, or click HERE to apply now.
Electric, water, and sewer will be billed and mailed directly from Jackson Energy Authority. Residents will contact Jackson Energy Authority for services and will be directly billed from Jackson Energy Authority.
Security deposits will vary depending on qualifying criteria.
Rent is always due on or before the first of the month.
You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments.
At Post House Jackson, we welcome up to 2 pets, cats or dogs, are allowed. Any number of pets living in the apartment will then require a one-time, nonrefundable fee and monthly pet rent per pet. We do not have any breed or size restrictions. Visit our Pet Policy page to learn more.
Resident Questions
Yes, if the lease buy-out fee has been paid. A 60-day notice is required before vacating your apartment, and the lease buy-out fee is two times the rent amount. Please make sure that you reference your signed lease agreement and confirm policies with your Property Manager as there could be unique circumstances.
Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the property manager as soon as possible in this situation. You will need to provide written notice and a copy of your military orders.
If you love our apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.
You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.
Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 7 days, they will need to fill out an application to be added to your lease agreement.
We require a 60-day written notice, which you are responsible for, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.
If you are locked out during business hours, you can come to the office to be let back in your apartment or garage.
If you have lost your keys, you may have new keys made at our office during business hours. Fees apply.
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Our team is always ready to answer your questions.